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FAQS
Q. I've forgotten my discount code. What do I do?
A. This is usually only available from your institution. You can email us at enquiries@comtext.com.au stating your name, institution and student number.
Q. How long will delivery take?
A. This depends on what method you choose. Express post or courier takes one day while Facebook Fan delivery can take 3-4 days.
Q. I'm not a student at a uni or a partner institution. Can I still get a discount?
A.Yes, you can become a Facebook Fan by looking up the page 'Discount Textbooks Australia' on Facebook. Click the facebook button.
Q. What is my discount level?
A. These vary across institutions. Some of our partner colleges get 10% as well as free ebooks. Some get a flat 15% with no freebies. See 'Discounts' tab.
Q. What happens if I don't receive a delivery?
A. You must contact us on enquiries@comtext.com.au or 02 8197 1401 (9am-5pm) as soon as you think your order has been lost or undelivered for any reason. We will do our best to locate your order as as we only use courier or Express post, it is most likely your order will be found. If your order cannot be traced, we will organise a full refund.
Q. What if Comtext can't fill my order?
A. All books that are on the Comtext site are available. If anything happens we suddenly can't fill your order, we will alert you by email or text message. Any money will be refunded immediately.
Q. What is Comtext's refund/exchange policy
A. We will refund or exchange within 14 days of order if the book or books are in pristine condition. If the books are damaged or altered in any way, a refund cannot be given.
Q. What does Comtext do with my personal information?
A. We do not share any of our customer information. If paying by phone, your credit-card information is destroyed once your order is complete. Your name, address and order details are kept to identify your orders, notify you of new products and course booklists which are relevant to you and to personalise your shopping experience with us; that's all.
Comtext uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Comtext only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.
Q. Is my personal and financial information secure?
A. When purchasing from Comtext your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us.